RETURNS & REFUNDS
Any return costs you incur yourself.
The request for cancellation must be notified to us no later than 14 after the delivery and be with us in the past 14 days after we are informed of your use of the right of cancellation. It's also possible to exchange to another size.
How to refund:
- Contact us: firstname.lastname@example.org
- Write your order number, what item your are returning in the e-mail, and we would love to hear the reason for your return
- Sent us the track & trace of your return package to: email@example.com when sent
You are responsible for that the items is packed saved so the items don't take damaged under shipping
The goods stand upon return
You are liable for the deterioration of the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and function of the goods. This means that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested in addition to what is described above, it is considered used and of impaired value. This means that when the purchase is canceled, you will receive a minor portion or none of the purchase amount returned. It is up to NOBEL COPENHAGEN to assess the product’s condition.
There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.
Complaints regarding Errors and defects must be reported to NOBEL COPENHAGEN in a reasonable time after the goods have been received. Here is considered max. two months as a reasonable time, unless otherwise agreed.
The complaint waives for improper or unusual operation of the product.
NOBEL COPENHAGEN covers the return costs to a reasonable extent.
Fredensgade 14, 2. 20
8000 Aarhus C